April 9th, 2020
To our global customers, partners and communities:
Today, we face a global health pandemic unlike any we’ve seen in the modern era. COVID-19 (coronavirus) has created a challenging new reality for all of us, regardless of industry or location, that demands we be flexible and ready to help however we can at a moment’s notice.
As a company dedicated to ensuring your electrical systems and infrastructures are kept online, we are working to do our part to keep businesses – both ours and our clients – moving forward through these complex times. We have enacted our global pandemic response plan which includes appointing a team that meets regularly to assess the latest updates and take decisive action to best protect our employees, customers and communities.
It is important to note that, based on guidelines set by governing authorities in most areas where we operate, Vertiv’s Electrical Reliability Services is considered an essential business. We provide services that ensure reliability of electrical power systems for critical businesses, meaning we play an important role in keeping hospitals, governments, manufacturers, distribution channels and other essential services running and connected. As a result, our service employees continue to assist our customers.
Our People
Our top priority is the health and safety of our employees and the communities where we live and work. We have taken a number of steps to best protect our employees based on the most recent guidance from local, national and international health authorities. We have also instituted travel restrictions and social-distancing measures. This includes work-from-home assignments wherever possible and “self-quarantine” advice for any employee who feels ill or who has a close family member who feels ill.
Our Customers
We are working hard to be agile and meet our customers’ needs as the demands on their businesses evolve. As people transition to working from home or other locations, it is critical that we are ready to respond and continue to play our part to keep this growing remote workforce online, connected and able to do their jobs. Our global response team is closely monitoring all aspects of our operations and using all available resources to maintain our ability to deliver – safely for all involved – services to our customers. Our sales and service professionals, who spend time in customer sites, are following government health and safety guidelines as well as customer policies.
Our Communities
The services we provide are vital to the world’s critical power systems, today and always. We remain at the ready to help ensure electrical systems and infrastructure stay online to support business continuity, online learning and services essential to our medical providers and first responders in all of the communities we serve.
Moving Forward
No one knows how long this pandemic will last or how much our lives – at work and at home – will continue to evolve. Despite the unknown, rest assured that Vertiv’s Electrical Reliability Services has the people, technology and focus to continue serving our customers, supporting our employees and working to make a difference in our communities. As always, our team is ready and willing to jump in and help anywhere and anytime we’re needed.
If you need service or technical support during this time, please contact your ERS representative or call 1(888) 468.6384.
